Privacy Policy

Information handled

The information we receive depends on what you do when you visit our site.

If you visit our site to browse, or to read or download information like consumer brochures or press releases:We collect and store: the name of the domain and host from which you access the Internet (for example, or; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.

We use this information to measure the number of visitors to the different sections of our site, and to help us make our site more useful. Generally, we delete this information after one year.


Some of our web sites will send a "cookie," a small summary file, to your computer. This allows us to recognize your computer the next time you visit, without bothering you with another request to register. cookies do not collect personally identifiable information. If you do not wish to receive cookies please refer to your Internet Browser to learn how to block all cookies, or receive a warning before a cookie is stored. To learn more about cookies we encourage you to visit.

Special information for children and parents

It is policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using or disclosing personal information of children under the age of 13.

We strongly recommend that parents take an active role in supervising the online activity of their children. For more information we recommend that you visit the following web sites:
Kidz Privacy Campaign of the Federal Trade Commission at

Your consent

By using our sites, you consent to the collection and use of this information by If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it. Your consent By using our sites, you consent to the collection and use of this information by If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Sending us an email or when using our secure online forms

We use personally-identifying information from consumers in various ways to further our consumer protection and competition activities. We collect this information under the authority of the Federal Trade Commission Act and other laws we enforce or administer. We may enter the information you send into our database to make it available to our attorneys and investigators involved in law enforcement. We also may share it with a wide variety of other government agencies enforcing consumer protection, competition, and other laws. If you contact us because you have been the victim of Identity Theft, we also may share some information you provide with certain private entities, such as credit bureaus and any companies you may have complained about, if we believe that doing so might help resolve identify theft-related problems. In addition, when you submit a complaint, you may be contacted by the FTC or any of the agencies or private entities to whom your complaint has been referred.
If you contact us to order publications, we will use your information only to fulfill your order or to contact you about your order.

In other limited circumstances, including requests from Congress, Freedom of Information Act (FOIA) requests from private individuals, or in accordance with our public record rules, we may be required by law to disclose the information you submit. If you use one of our online forms, the information you provide is up to you. If you don't provide your name or other information, it may be impossible for us to refer, respond to, or investigate your complaint or request.

Security of the information you provide to us

We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline.

If you send us an email, you should know that email is not necessarily secure against interception. So, if your communication includes sensitive information like your bank account, charge card, or social security number, and you prefer not to use one of our secure online complaint forms, contact us by postal mail or telephone rather than email.

If you experience technical problems with the operation of this website, contact our Webmaster.

This website links to documents located on websites maintained by various agencies or organizations. Once you access an individual document that links you to another website, you are subject to the privacy policy of the website containing that document


A "cookie"is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the Web site's computer which, generally speaking, is the only computer that can read it. Most consumers do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer.
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